Support is basically free but if you need immediate/urgent help, then you might be interested in this support offer.

In both cases, free or paid support, we need your paypal transaction id sent to our support mail address in order to help you. This is to make sure you downloaded the products from our page because we don't give support for downloads from filesharing or warez forums.

Don't forget that - depending on your subscriptions plan - you already have a certain amount of support tickets incuded!

We are able to support you in english, german and portuguese.

This $7 support ticket includes help on troubleshooting for:

• Installation
• General usage problems
• Bugs

We guarantee a reaction time within 24 hours.

Once you bought that ticket you can download a file. After you  downloaded it, unzip that file and copy the contained code into your clipboard. Then send us an email with your request (one concrete question) together with that code and the paypal transaction id.

Our support email address is support@crosstec.de

If you do not want to purchase a support ticket feel free to ask the community in the forums. This will usually take longer to get an answer.

Payment is done via PayPal. Credit Cards are accepted, you just need a paypal account to pay with credit cards.

Or choose from one of our subscription plans (details):